everyone - We've got a new and interesting issue with our

Hi everyone -

We've got a new and interesting issue with our membership plugin.

When someone signs up as a free member, it does not automatically set their access level to free membership. It puts them in the system, but they have no subscription, no access level, and no role. We have to go in an adjust it manually every time. Do you know why that would be happening?

Also, if a free member upgrades to a paid member, that also has to be manually updated, which seems all kinds of silly to me. Why wouldn't they automatically advance to a basic paid membership?

Hopefully someone will have some ideas/suggestions as this is becoming a huge time suck for us.

Thanks -

Sue