Need some immediate help! Just upgraded Membership 2 plugin and some of our existing Members are being marked expired!
See screenshots of the new Subscription Details screen (which I love by the way!) of a user that was marked as expired when they shouldn't have been.
The user start and end dates are correct, but the status is doing some validation to mark it as expired.
Originally Founder Membership was 39.99 and we had several promo codes for our launch that would have the price be 0.00, 19.99, or 29.99. We increased the price to 49.99 this week and it looks like the accounts that didn't pay full price are being marked as expired.
Originally when we installed Protected Content we were told that if a user pays 29.99 it will remain at that price until promo code uses are used up (so long as they renew and don't get expired.) However it looks like these accounts now are being required to pay the 49.99 even though they paid 29.99 for their first year and shouldn't expire until July 2016.
I discovered this error while updated a Page and testing it with the account SCOLUCCI. I was able to login and see the page, ran the membership update and then it marked his account as Expired.
Worse, is we have had a lot of problems with accounts being set up properly in the last 3 months and finally got a handle on ways to manually Activate a membership. We just want to make sure we can take care of our Members that are already with us.
Support access is ACTIVE until August 8, 2015 4:45 pm
BTW we LOVE the new changes to Billing screen. So confusing before and with the check boxes and Red due dates its great! Also the Failed Transaction Notice is great!