Fatal error: Maximum execution time of 30 seconds exceeded using M2

Good day. I recently tried to access account information while testing out other issues and found the following issue when trying to access a users account info:

This issue does not seem to happen when a user is logged in.

  • Alex Stine
    • System Administrator

    Hello Zeus
    Hope you are well today!

    I just checked your site via support access and it does appear the max_execution_time is a bit low for your installation. Your current max_execution_time is set at "30", could you please try raising it to "300"? This article will give you instructions on how to raise the value. I recommend trying the "php.ini" file first.

    If those suggestions do not work, please contact your web host to see if you can get the value raised. After the value is raised, you should no longer see that message.

    Hope this helps, please post a reply if you need further assistance. :slight_smile:

    Alex :smiley:

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