fatal error when trying to install smush pro

The plugin I need help with is Smush Pro, but because it is not installed I couldn't select it above in your form.

I am unable to activate Smush Pro. This is the message I received:

Fatal error: Cannot redeclare get_plugin_dir() (previously declared in /nas/content/live/jpdstest/wp-content/plugins/wp-smushit/wp-smush.php:118) in /nas/content/live/jpdstest/wp-content/plugins/wp-smush-pro/wp-smush.php on line 116

How do I fix it?

  • Alex Stine

    Hope you are having a great day!

    This error is caused when the free version, WP Smush is installed. To fix this problem without losing any of your WP Smush stats, could you please send the following details to me through our secure contact form?

    Select "I have a different question" from the "What would you like to talk to us about?" drop down.

    To insure that the information is assigned to me, please insure this text appears in the subject line.
    Subject: "Attn: Alex Stine"

    In the message body, please include this information.
    1. Link back to this ticket.
    2. FTP host, port, username, and password.
    3. cPanel URL, username, and password.

    Please update this ticket when the information has been sent.

    Alex :smiley:

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