Favicon for a subsite not displaying on Chrome

Good morning. We have a separate favicon used on one of our subsites that used to display correctly, but due to a recent update of Ultimate Branding the favicon on this subsite is now the "blank paper" icon in Chrome. Strangely enough, the favicon selected for this subsite displays correctly on its Dashboard, just not the live front-end.

The favicon that we're using is a 512X512 PNG.

We have the favicon set through Appearance / Customize.

We have also removed the favicon from Appearance / Customize, and gone to Branding / Images and tried to set it there. Every time you leave the Branding / Images page though the icon reverts back to the Main site Favicon.

We leave the checkbox for "Allow favicon defined here to override the site icon defined in Appearance > Customization" unchecked, of course.

Any ideas as to how to correct this issue? Thank you.

  • Nazmul H. Rupok

    Hi there,

    Hope you are doing well today and thanks for asking! Are you referring this website? - http://www.gsu.edu/

    I have checked in Chrome and I could see this Favicon - https://www.screencast.com/t/PgdLu6B7

    Can you confirm it's the right favicon you are trying to set? If yes then you don't need to worry since it might not show sometimes due to cache. And as you are facing this on specific browser, I believe it's due to cache. You can try clearing your browser's cache.

    If this is not the right Favicon, would you mind allowing support access so we can have a closer look at this on your end?
    To enable support access you can follow this guide here:

    Please respond in this thread once access is granted.

    Best regards,

  • cbenson583

    We are referring to the subsite of http://beta.robinson.gsu.edu/. You can see on that page, and other pages within (like http://beta.robinson.gsu.edu/about/) that either the main GSU favicon appears, or a blank icon appears on the tab.

    You can see in the attachments that we have the icon set up correctly on the Customize form, but the front-end of the site is not displaying it, even though the dashboard for the site is. Very strange.

    Once again, this worked perfectly up until two updates ago.

    We do not have permissions to allow anybody outside of our university to access our live site at this moment. We can give you permission to log into our development site, but that site is a lot less populated, and it displays the favicon correctly.

    If there is anything you can suggest in the meantime, we would appreciate it.

    FYI: We read a WPMUDev support forum post where somebody else was having a similar issue, and you provided him with a php file to place in his Ultimate Branding plugin php folder. We have tried using that bit of code as well to no avail.

    Thank you for any help that you can give.

  • Nazmul H. Rupok

    Hi there,

    Thanks for updating. Are you using the Ultimate Branding option or Customize > Site Icons? Looks like you are using the Customizer. In that case, when setting the path to your favicon, make sure you are using the ".ico" format. I have tested the functionality of Ultimate Branding on my test site and it seems working fine. So can't troubleshoot the issue without access to your site.

    Let me know if I could assist further from our end.

    Have a nice day. Cheers!