Feature Requests - Search Box or Tickets & Reminder Option

I would like to suggest two features for future consideration.

1. Search box for finding content in my old tickets

2. Reminder box when nobody has responded for a few days to a previous ticket, and I suspect the ticket has been pushed to the bottom of the pile. You may want to make it so that it only appears after 48 hrs or something like that so that the option doesn't get abused, but it would be a nice feature.