First Time Back Up Issue

Just set up a new website and trying to create back up. Have successfully done this on other website in the hub, but it doesn’t want to pay on my largest and most important website

  • Luís
    • Support

    Hey Matthew ,

    Hope you’re doing well since our live chat!

    From what I checked, Snapshot is saving the following error on the logs:

    zip I/O error: Disk quota exceeded
    zip error: Output file write failure (write error on zip file)]

    Do you have enough space in the server to Snapshot perform the backup, because based on the errors, its seems not.

    When Snapshot performs a backup, it firstly stores it on your local server, only after it be successfully uploaded to our cloud, Snapshot will delete the local archive. So, if Snapshot doesn’t have space to generated the backup, it will end on an error.

    Cheers, Luís

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