Forgot Your Password Link Not Working

For some of my users, the "Forgot your password" link does not appear to be working on my site. One user tested with Chrome, Edge, and Firefox on Windows 10. I tested on Chrome and Firefox from Macintosh OS X El Capitan, and it doesn't appear to work for me either. Clicking the link does nothing, and the URL of the link is:
https://graffitisuite.com/account/#lostpassword

While the URL of the page they are accessing the link from is:
https://graffitisuite.com/account/

Any help you could provide would be greatly appreciated.