Free Memberships - Set Expired Member to Active

See here:

We have some users, we want to manually set to Active, and give a free membership. When we set to Active, and click save, it fails, and sets the user back to Expired?

How do we manually set a few special users to Free membership?

Support access is ACTIVE until 2015-12-20 8:35 pm

Please Advise...

  • Michael Bissett
    • Recruit

    Hey @VirtualArtists, Michael here! :slight_smile:

    You'll first want to remove the membership by changing the status to "Deactivated (no access)", and saving the changes.

    Once you do that, just re-assign the appropriate membership to the user, and they'll be a member once again. You can change the state & expire dates after doing so, to match how they were before.

    I've done this on the user you highlighted in the screenshot here, can you confirm that this works for you on your end as well please? :slight_smile:

    Kind Regards,

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