FREE Sites Cannot Access Dashboard Driven to Sign-Up

I cannot figure this out and hoping for a brilliant somebody to assist. Using lastest version of Wordpress and Pro-Sites. I have four Pro Levels. However, whenever a user creates a new site, validates the site, then attempts to access the "FREE" sites Dashboard, it's clear Pro-Sites directs the user to the /upgrade page with a message that the user must pay first. PLEASE PLEASE PLEASE Help. Thanks