FTP credentials not working with FileZilla

Hi. We're not able to connect to FTP using FileZilla. Can you please review our credentials and advise? Thanks!

Screenshots:

https://www.dropbox.com/s/ohqi78ozugpwy8l/Screenshot%202019-06-13%2013.52.13.png?dl=0

https://www.dropbox.com/s/9aq9r97x5m5pht4/Screenshot%202019-06-13%2013.52.00.png?dl=0

  • Robert
    • The Crimson Coder

    Hi there.

    Sorry for the delay.

    Here's the error message we're getting from FileZilla after selecting 'OK' on Always trust this host:

    Status: Connecting to okobserverorg.wpmudev.host…

    Response: fzSftp started, protocol_version=8

    Command: open "admix@okobserverorg.wpmudev.host" 22

    Command: Trust new Hostkey: Yes

    Command: Pass: *************

    Error: Authentication failed.

    Error: Critical error: Could not connect to server

    Attached are the FileZilla FTP settings we have. I've tried port 22, but get the same error.

    Can you please assist?

    Thanks again.

    Bob

  • Patrick Freitas
    • Staff

    Hi Robert

    Hope you are doing well,

    I created a new sFTP account and tried to access, it worked without any problem.

    I can see the logs are

    Error: Authentication failed.

    Error: Critical error: Could not connect to server

    This can indicate a wrong username or password,

    Wouldn’t you mind please, give a try on Hosting > sFTP/SSH

    Reset your password account and try again?

    If the problem persists try to remove the account and recreate it.

    Let us know if you need any further help on this.

    Best Regards

    Patrick Freitas

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