Fundraising Plugin Update Failed

For some reason this plugin won't update and receives a failed error. I don't want to lose the data or settings.

Please advise.....

Regards,
David

  • Adam Czajczyk

    Hello David,

    I hope you're well today and thank you for your question!

    The "failed" error that you are getting shows up on "WPMU DEV -> Plugins" page when you attempt to update the plugin and the plugin works but don't get updated, is that correct?

    Please try updating it manually then, it wouldn't cause any data loss as it wouldn't affect database. To do this:

    1. Go to this page and click on "Download" link to download plugin's .zip package
    https://premium.wpmudev.org/project/wordpress-fundraising/

    2. Go to the "Plugins -> All plugins" page in your site's backend and disable (don't delete) the Fundraising plugin

    3. Access your site via FTP or cPanel's "File Manager" tool

    4. Go to "/wp-content/plugins/" folder and delete the "fundraising" folder from there

    5. In your site's dashboard go to "Plugins -> Add New -> Upload" page and proceed with installation from downloaded .zip file

    After you install the plugin that way and activate it again it should be in the most recent version. Let me know if that worked for you please. If you hesitate to take the risk (though no data should be lost that way) you might want to take a full backup of the site first. Our "Snapshot Pro" plugin would be of help:

    https://premium.wpmudev.org/project/snapshot/

    Getting back to the "failed" error. Does it happen with Fundraiser plugin only or with other updates via "WPMU DEV -> Plugins" too? Are you able to install other plugins through this page?

    Best regards,
    Adam