Further Questions from previous posts

I realized that you guys are paying more attention to solving new support threads so I decided to create this new post.
I have two support threads that needs further help:
Thread One
Thread Two


  • aristath

    Hello there @Tzer-yen, I hope you're well today!

    We don't "prioritise" new threads.
    We prioritise old threads, but there's always someone in the forums picking up the new threads and passing them on to the queue of threads to be resolved.
    Please avoid creating new threads for existing issues... This can only create extra work load for support staff and ultimately result in more delays.

    I'm closing this one as a duplicate.


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