Getting An Error Message When Trying to Sign Up

I am now getting this same error. If you are a logged in member and try to suvscirbe, it give you the "Error occurred while subscribing" message. I you are not logged in, it will just hang and be unresponsive.

I am running the latest version of enewsletter.

Any ideas?

The site having difficulty is http://offworldnetwork.thirdscribe.com

I have had mixed results with the widget, but the shortcode is definitely not working.

Thanks,
Rob Mc

  • Patrick

    Hey there @jetmac

    I hope you're well today!

    I do see the issue on your subscription page. Howerver, I just tested the latest version on my own install and I cannot reproduce that. While logged in or out, the subscription form behaves as expected.

    Would you please enable support access from your WPMU DEV Dashboard as described here:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    It would help if we could take a look behind the scenes. Thanks!

    Also, is that a custom-designed theme you are using on that site?

  • jetmac

    Hey, Patrick,

    Sorry to take so long to get back to you. I just allowed support access, so feel free to dive in.

    I did some digging around and found out a few things. First, I fiddled with it a bit, realized I needed to allow header access for that shortcode to work with the landing page, and now that's sorted.

    But, there is another problem.

    It turns out that when going to a subdomain site on the network, non-members have no problems with the form. But network MEMBERS get the error when they try and sign up.

    I'm not sure, but I think this is related to user level. I do not allow network registration via wordpress, everyone comes in through a gravity form. That means, when they are able to join a different site (via gravity forms or manual assignment) they don't come in as subscribers, but it defaults to "participant" - probably some hold out from bbpress.

    Could that be the source of the error? Does eNewsletter need to assign a newsletter subscriber as a "subscriber" level member to function properly?

  • Ash

    Hello @jetmac

    I hope you are well today.

    About the subscription form, do you mean the e-newsletter form or subscribe by email form? I can see in your subsite you are using Subscribe By Email. Please let me know.

    Also, which subsite you are having problem?

    Would you please send me admin login, an user login that is having problem, a screenshot of the error and link of that subsite?

    To send me details, please use our contact form: https://premium.wpmudev.org/contact/

    Select: I have a different question
    Subject: Attn-Ash (this ensures that it will be assigned to me)
    Details:
    1. Send all requested details
    2. Send a link of this thread so that I can track
    3. Send any other relevant link

    I will be happy to take a look :slight_smile:

    Cheers
    Ash

  • Ash

    Hello @jetmac

    I hope you are well today.

    Thanks for the email, but you didn't send any username and password.

    I checked the slidein widget in https://offworldnetwork.thirdscribe.com/ as non member and it seems the page refreshes and no message is shown.

    Would you please run a plugin conflict test? Please deactivate all plugins except this one and check if you still face the problem. If not, then enable one by one and check which one is causing the problem. You can see the flowchart here: https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Please let me know what you get.

    Cheers
    Ash

  • jetmac

    Ash,

    Sorry - busy weekend.

    That page works because I replaced the eNewsletter shortcode with a HTML form which works much better. I had to get the guy's site working, these things are important to them.

    I'll look into troubleshooting this on my own to see if there is a plugin conflict. I also have a theme update coming up, which may affect it as well. If I find something, I'll let you know.

    I think the takeaway here is that there are some issues -- but structural and conceptual -- with the eNewsletter signup form that need developer attention. The fact the the quickie html form that Maniu passed on in a forum post works 100x better than the included form is a sure sign there is a problem with that function.

    Thanks for your help, sorry to take so long to get back to you. I'll pass on anything I find out.

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