New to the community? Start here

GoDaddy Snapshot Restore Fail

I keep getting a 'An unknown response returned from Snapshot backup attempt. Aborting. Double check Snapshot settings.' at the wp_posts line.

I've read that there are issues with GoDaddy, but I haven't found a good solution.

Milan
- WordPress Wizard: Earn your WPMU DEV membership
- 716 pts: Hero points 4,410 pts: Rep. points LEVEL 21
Hello Matt

Hope you are well today and thanks for asking us. :slight_smile:

Do you mind me testing your Snapshot on my side first ? just to be sure its not issue with Snapshot itself ?

If that's okay to you, please grant me support staff access via WPMU DEV > Support > Support Access > Grant Access.

Kind Regards,
Milan
Matt
- Site Builder, Child of Zeus: Earn your WPMU DEV membership
- 206 pts: Hero points 157 pts: Rep. points LEVEL 4
Sure, just did.
Matt
- Site Builder, Child of Zeus: Earn your WPMU DEV membership
- 206 pts: Hero points 157 pts: Rep. points LEVEL 4
I didn't realize I needed to grant access on each site individually, but I've now done that.
Milan
- WordPress Wizard: Earn your WPMU DEV membership
- 716 pts: Hero points 4,410 pts: Rep. points LEVEL 21
Hello Matt

Thanks for granting me staff access to your site. :slight_smile:

I was able to restore it on my local site without any issue, so there isn't any issue with Snapshot for sure. Now, have you tested this on different host ? I am guessing you might have access to different hosting providers.

Furthermore, please enable debug mode to your target site where you are restoring your snapshot, by adding these lines in wp-config.php file,
```
define( "WP_DEBUG", true );
define( "WP_DEBUG_LOG", true );
define( "WP_DEBUG_DISPLAY", false );
```
after that, try to restore snapshot. When it throws error, just close that tab and go to /wp-content/ folder, there you should see file named debug.log. Change its extension to ".txt" and upload it in your next post. :slight_smile:

Looking forward to hearing back. :slight_smile:
Kind Regards,
Milan
Matt
- Site Builder, Child of Zeus: Earn your WPMU DEV membership
- 206 pts: Hero points 157 pts: Rep. points LEVEL 4
I was trying to restore from a local host site to a GoDaddy subdomain.
I was able to complete a database only Snapshot restore, but had to FTP all the files to the WP-Content folders.

Since its up and running right now I don't have time to go back and figure out the problem with the Snapshot.
Matt
- Site Builder, Child of Zeus: Earn your WPMU DEV membership
- 206 pts: Hero points 157 pts: Rep. points LEVEL 4
I was finally able to restore/migrate the full site using Snapshot. I'm not sure what I did differently, but it worked, with one exception: None of the image paths are updated, they still all point to the localhost uploads folder. Any advice?
Adam Czajczyk
- Support Gorilla: Earn your WPMU DEV membership
- 3,307 pts: Hero points 19,216 pts: Rep. points LEVEL 29
Hello Matt,

I hope you're having a nice day!

I'm glad you managed to restore/migrate the site finally. It would be great if you were able to recall the solution as it would help us troubleshoot similar issues in future but of course I can fully understand that you may not be able to :slight_smile:

As for paths. Since the site's already restored the solution would be to update these paths using an additional tool. There's a "Velvet Blues Update URLs" plugin that should be of help here:

https://wordpress.org/plugins/velvet-blues-update-urls/

Personally though I prefer an external script that may be a little more complex in terms of usage (at first glance) but I find it really universal and efficient:

https://interconnectit.com/products/search-and-replace-for-wordpress-databases/

It also includes a "Dry run" tool which "emulates" an actual "search & replace" action so it's really secure in my opinion.

Best regards,
Adam
Matt
- Site Builder, Child of Zeus: Earn your WPMU DEV membership
- 206 pts: Hero points 157 pts: Rep. points LEVEL 4
Adam, thanks for your response. I should have closed this thread.

I opened a new one and am currently getting help from Luis on resolving this issue, that thread is here: https://premium.wpmudev.org/forums/topic/upfront-after-site-migration-image-paths-wont-update?replies=2#post-1112538

I have tried several find and replace plugins, and they have not been able to find any urls that need to be replaced.
Adam Czajczyk
- Support Gorilla: Earn your WPMU DEV membership
- 3,307 pts: Hero points 19,216 pts: Rep. points LEVEL 29
Hello Matt!

Thanks for your replay. I can see that Luis is working with you on this separate thread so I'm sure he'll help you solve this.

Have a nice day and if you had any further questions don't hesitate to ask.

Best regards,
Adam
Matt
- Site Builder, Child of Zeus: Earn your WPMU DEV membership
- 206 pts: Hero points 157 pts: Rep. points LEVEL 4
Resolved