Google Analytics

I tried doing the live support feature, but I couldn't type a message in for some reason (Safari).

I have my analytics code placed into the plugin's settings and I am getting data from directly in my Google Analytics account, but nothing (absolutely nothing...no box or title anywhere) shows up in Wordpress as shown in the plugin's screen shots. I opened the gate for Support to look at the site over a day ago, but no one has gone in to take a look.

Can you help? Thank you.