Granting support access what access level would you need

Hi guys, wondering when granting access to my multisite application which access would you gain?

a) network admin - super administrator
b) network admin - administrator
c) server access (ftp access only)

  • Bojan Radonic
    • Head of Support

    Hey Steven,

    How are you doing today?

    With support access we are actually accessing your site with your account by using Dashboard plugin API so for multisite that would be "a) network admin - super administrator".

    Please note that we do not get your actual credentials (referring to password) when you grant us admin access. Regarding FTP we don't get that access, if FTP access is needed this is something that we ask for to be sent via our contact form :slight_smile:

    If you have any additional questions please let me know.

    Hope this helps :slight_smile:


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