Have granted access to staff on website via WPMU DEV dashboard: Need Affiliate plugin help please

I have granted access in the "Support Access" area of my website.

Could someone please have a look to see why my affiliate plugin isn't working. properly? I have already had some assistance from the forums, but still I am having the problem (no unique clicks or anything else are registering on the back end).

Im on a bit of a deadline, so would love some assistance please?