Have just installed Pop Up 4.4.5.3

Have just installed Pop Up 4.4.5.3 on http://www.masteringonlinemarketing.com/ but nothing happens. Have used on other sites successfully.

I'm not using the javascript option at this point. Have set the Popover to show less than 3 times.

Please let me know how to resolve this?
Many thanks, Tina

  • Vaughan
    • Support/SLS MockingJay

    hiya

    which loading method are you using?

    try cycling through them to see if that fixes it.

    does it work if you don't add any of the rules?

    also is this the same theme you are using as on the other sites where it works?

    if not can you switch to the default 2012 theme just to see if it works then?

    thanks.

  • TinaCook
    • WPMU DEV Initiate

    Hi Vaughan,

    Thanks for your quick response.

    Not sure what you mean by loading method?

    Haven't changed any of the settings.

    No, doesn't work with or without rules. Have only one rule.

    No, this is a different theme. Using a Genesis theme here.

    Unfortunately, can't switch themes as site is live.

    Please offer your suggestions of how to resolve.

    Many thanks,
    Tina

  • Vaughan
    • Support/SLS MockingJay

    hiya

    what rule are you using?

    can you set the rule to show when user is not logged in and post a url to a page where it should display?

    what content are you using in the popup?

    i also noted some errors on your page which might affect this.

    GET http://cloud.github.com/downloads/malsup/cycle/jquery.cycle.all.2.73.js?ver=3.6.1 403 (Forbidden) http://www.masteringonlinemarketing.com/:23
    Uncaught TypeError: Object [object Object] has no method 'cycle' wp_sc_magic-custom.js?ver=3.6.1:18
    Blocked a frame with origin "http://www.youtube.com" from accessing a frame with origin "http://www.masteringonlinemarketing.com". Protocols, domains, and ports must match. www-embed-player-vflaEu-Wv.js:103

    these js errors could prevent other javascript running.

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