have you added guest support tickets yet

I see in 2015 you said that support for guest tickets in the Support System plugin was not yet available. For many sites, the main problem is the inability of users to remember their log in information, so they are stuck as guests. Have you added support for guests to this app yet?

Thank you,
Ethan

  • Alex Stine
    • System Administrator

    Hello,
    Hope you are having a nice day.

    At this time, it is still not possible to allow guests to submit guest support tickets. If you need this feature soon, you can post on our Jobs Pros board to find a developer to do this for you. Please note: WPMU DEV staff do not work over there.
    https://premium.wpmudev.org/wordpress-development/

    Please let me know if I can answer any further questions.

    Thanks,
    Alex :smiley:

  • Ethan
    • Flash Drive

    Thank you, Alex. I think this is a huge hole in the plugin rendering it useless for most sites' basic need of helping people log in when the password change method doesn't work. I have posted a request for help from developers as per your request. But since I can simply uninstall your plugin and install another support ticket plugin that offers this basic feature, I am not offering much to fix the issue and do not anticipate anyone rising to the challenge.

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