having problems with the Smush plugin

Smush server was unable to access images from your site.

  • Tyler Postle
    • CGO

    Hey Angel,

    Hope you're doing well today!

    Thanks for granting support access :slight_smile:

    I logged into your site and tried accessing your /wp-admin however it kept redirecting back to the home page. Are you restricting access to your /wp-admin? or perhaps have changed the /wp-admin url? If so, then that is the issue here - Smush Pro requires access to the wp-admin ajax file in order to function correctly and by the looks of it, it won't be able to access it.

    Try temporarily turning off the redirect or whichever plugin you're using to change the /wp-admin/ url then try it again, this will hopefully confirm the issue :slight_smile:

    Look forward to hearing back!

    All the best,
    Tyler

  • Tyler Postle
    • CGO

    Hey Angel,

    I just tried again and it's still redirecting me to the home page whenever I try to access wp-admin, and this is after logging in through the support access, so I am logged in. Have you re-activated the plugin?

    Are you able to access the wp-admin side when you login?

    Try temporarily deactivating all other plugins except Smush Pro, and then see if it's still giving you that error, just so we know whether it is a plugin conflict or not :slight_smile:

    Talk to you soon!

    All the best,
    Tyler

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.