Having Trouble getting to the course press dashboard

We are having trouble now getting to our dashboard on course press. Ever time we try to get to it, we get an error message.

I have attached two images to show you what dashboard we are trying to get to and the error message

  • Vaughan

    Hi @beatya,

    Hope you're well?

    This could be a number of things, either memory_limit or max_execution_time is too low on your server.

    Can you try adding the following to your wp-config.php

    define('WP_MEMORY_LIMIT', '256M');

    Also,can you check your server error log files as they might shed a light on what actually caused the error. You should be able to find them in your servers CPanel, or look for an error_log file in your site root folder (where wp-config.php resides) and/or your /wp-admin folder.

    Could you grant support access from the dashboard plugin so we can take a closer look? See https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Thanks

  • Abigail Beaty

    Hi, here's the whole thing. It's very small - not sure why it wouldn't attach.

    [28-Oct-2015 19:22:48 UTC] PHP Parse error: syntax error, unexpected '<' in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/themes/coursepress/header.php on line 50
    [18-Nov-2015 18:04:46 UTC] PHP Warning: Division by zero in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23205
    [18-Nov-2015 18:04:46 UTC] PHP Warning: array_fill(): Number of elements must be positive in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23207
    [18-Nov-2015 18:05:00 UTC] PHP Warning: Division by zero in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23205
    [18-Nov-2015 18:05:00 UTC] PHP Warning: array_fill(): Number of elements must be positive in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23207
    [18-Nov-2015 18:05:16 UTC] PHP Warning: Division by zero in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23205
    [18-Nov-2015 18:05:16 UTC] PHP Warning: array_fill(): Number of elements must be positive in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23207
    [18-Nov-2015 18:06:08 UTC] PHP Warning: Division by zero in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23205
    [18-Nov-2015 18:06:08 UTC] PHP Warning: array_fill(): Number of elements must be positive in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23207
    [18-Nov-2015 18:06:24 UTC] PHP Warning: Division by zero in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23205
    [18-Nov-2015 18:06:24 UTC] PHP Warning: array_fill(): Number of elements must be positive in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23207
    [18-Nov-2015 19:00:19 UTC] PHP Warning: Division by zero in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23205
    [18-Nov-2015 19:00:19 UTC] PHP Warning: array_fill(): Number of elements must be positive in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23207
    [19-Nov-2015 14:34:18 UTC] PHP Warning: Division by zero in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23205
    [19-Nov-2015 14:34:18 UTC] PHP Warning: array_fill(): Number of elements must be positive in /home/kenyoncreative/public_html/Learn/wp-content/plugins/coursepress/includes/external/tcpdf/tcpdf.php on line 23207
    [13-Jan-2016 22:14:19 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [14-Jan-2016 13:20:02 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [15-Jan-2016 08:25:55 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [16-Jan-2016 08:32:57 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [18-Jan-2016 08:28:42 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [19-Jan-2016 14:47:17 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [20-Jan-2016 08:34:48 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [20-Jan-2016 15:44:54 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [21-Jan-2016 14:06:40 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [22-Jan-2016 18:03:36 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [24-Jan-2016 08:33:49 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [25-Jan-2016 15:37:23 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [26-Jan-2016 16:29:10 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [28-Jan-2016 08:31:22 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [28-Jan-2016 16:09:32 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [29-Jan-2016 02:26:24 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [30-Jan-2016 08:34:37 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [31-Jan-2016 08:33:25 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [01-Feb-2016 20:22:32 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [03-Feb-2016 08:34:59 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [04-Feb-2016 02:18:45 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [05-Feb-2016 03:46:09 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [06-Feb-2016 12:40:58 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [09-Feb-2016 08:32:50 UTC] [WPMUDEV Dashboard Error] HTTP Error: 599 ""
    [11-Feb-2016 08:39:57 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [12-Feb-2016 08:24:52 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [14-Feb-2016 08:44:56 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [15-Feb-2016 10:12:44 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [16-Feb-2016 20:40:58 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [17-Feb-2016 18:07:56 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [18-Feb-2016 06:30:19 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [22-Feb-2016 08:57:09 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [22-Feb-2016 15:56:09 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [23-Feb-2016 16:42:10 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [24-Feb-2016 13:23:15 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [26-Feb-2016 15:13:23 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254
    [29-Feb-2016 08:48:49 UTC] PHP Warning: Creating default object from empty value in /home/kenyoncreative/public_html/Learn/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-site.php on line 1254

  • Vaughan

    Hi,

    Can you check now, it looks to be working ok now.

    I completely removed them and installed them again.

    Also I increased the memory_limit to 256M in wp-config.php

    I couldn't figure out how to edit php.ini on your server though.

    I tried adding it to public_html, but no luck.

    If you could ask your webhost about that, mention to them that you need the following value changed in php.ini

    max_execution_time = 30

    Change this to

    max_execution_time = 300

    It should be more stable then, but for now it seems to be ok, though that max_execution_time being low might give you some issues in future.

    Hope this helps

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