MarketPress: Need help to set up emails

When a customer make an order tha mail that goes to him is incorrect.... here is the mail :
Thank you for your order CUSTOMERNAME!

Your order has been received, and any items to be shipped will be processed as soon as possible. Please refer to your Order ID (ORDERID) whenever contacting us.
Here is a confirmation of your order details:

Order Information:
ORDERINFO

Shipping Information:
SHIPPINGINFO

Payment Information:
PAYMENTINFO

ORDERNOTES

You can track the latest status of your order here: TRACKINGURL

Thanks again!

Why the mail doesnt contain the info? what is wrong? please asnwer me as fast as possible ... Thnks

  • 3SixtyEvolve
    • New Recruit

    Hi @filippos

    Welcome to the WPMU DEV Community and thank you for being a member.

    I tried to recreate your error, but I wasn't able to. I also tried to see if any other users had similar problems, but couldn't find any. So I will refer your post to the Lead Support and Developer to see if they have any suggestions on what could be causing this.

    I also noticed that you have another post exactly the same as this one open, so I will close that one and we can continue our support from this thread.

    We will revert back to you at the earliest with feedback or suggestions.

    Have a good day!

    GinaB

  • Mason
    • DEV MAN’s Sidekick

    Hiya filippos,

    Can you let us know what version of WordPress (Multisite? Buddypress?) and other plugins you have running/activated?

    Also, a check of your php records for any errors there would be really useful as well. It looks like the plugin is sending out the default info without filling in the custom information about the transaction. Something is stopping this from working correctly so we'll have to track down what it is.

    Please come back with the info above and we'll take a look. Also, if possible, try deactivating all other plugins and seeing if the emails are sent correctly if so, we know for sure it's a conflict with another plugin.

    Thanks!

  • aecnu
    • WP Unicorn

    Greetings filippos,

    Just checking if this issue was eventually resolved in another thread? Or by yourself separately to us? Or by us over email with you? Or using our live support?

    If so, no need to reply, that's great news.

    If not, or you have any more questions related to this thread, please feel free to post them below including any new symptoms or errors and tick the 'Mark as Not Resolved (re-open)' box below the post area (or else we'll miss it!)

    Otherwise, happy days, glad you got it sorted :slight_smile:

    Thank you for being a WPMU Dev member!

    Cheers, Joe

  • 3SixtyEvolve
    • New Recruit

    Hi @filippos

    I'm sorry that you've been feeling frustrated dealing with this plugin. Please let me know if there is anything else I can assist with to make it easier for you to set up or understand the plugin.

    I look forward to hear from you and wish you all the best with setting up your site.

    Gina

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