Help! It seems that we make 1 step forward and then 2 steps

Help! It seems that we make 1 step forward and then 2 steps back...

We are using the Scribe theme and Upfront will not allow us to remove the BLOG header and image that ships with the child theme. We remove it, save and voila, it comes back. What is the deal?

View Here and support has already been granted because I am waiting a response on another ticket...
http://live.marketmso.com/our-blog/

How do we create new template files to be used for new sites? Do we have to use the Blog Templates? We should be able to edit the files and create our own right?