Help me figure out - my hosting blocked me

Hi,

I believe one of the cron jobs or 24X7 monitoring plugin blocked me out of my shared hosting. This happened for the first time ever, Hostgator. Pls. help me figure out which plugin to disable or if you guys need to look into optimization. Right now my server is still blocked and site is down for a week.

PAsting the mssg I received. Please help ASAP.

Rgds,
Vijai

CPU Seconds used in the past hour: 2565.85, 72% CPU
Sun May 15 18:02:44 CDT 2016
Running Processes:
"myusername" 48963 0.9 0.0 0 0 ? ZN 17:57 0:02 [php-cgi] <defunct>
"myusername" 49882 0.9 0.0 0 0 ? ZN 17:58 0:02 [php-cgi] <defunct>
"myusername" 51588 1.0 0.0 0 0 ? ZN 17:58 0:02 [php-cgi] <defunct>
"myusername" 51636 1.1 0.0 0 0 ? ZN 17:58 0:02 [php-cgi] <defunct>
"myusername" 52405 1.1 0.0 0 0 ? ZN 17:58 0:02 [php-cgi] <defunct>
"myusername" 53502 1.2 0.0 0 0 ? ZN 17:59 0:02 [php-cgi] <defunct>
"myusername" 53503 0.6 0.1 406728 111024 ? SN 17:59 0:01 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/index.php
"myusername" 53599 0.6 0.1 406728 111032 ? SN 17:59 0:01 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/index.php
"myusername" 53869 0.7 0.1 406728 111028 ? SN 17:59 0:01 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/index.php
"myusername" 54948 0.7 0.1 406512 110832 ? SN 17:59 0:01 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/index.php
"myusername" 55083 0.8 0.1 406728 111028 ? SN 17:59 0:01 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/index.php
"myusername" 57388 1.4 0.2 433624 138728 ? RN 18:00 0:02 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/index.php
"myusername" 57757 1.7 0.0 0 0 ? ZN 18:00 0:02 [php-cgi] <defunct>
"myusername" 64223 5.0 0.1 406728 111032 ? SN 18:02 0:01 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/index.php
"myusername" 64457 10.2 0.0 349704 56832 ? RN 18:02 0:02 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/wp-cron.php
"myusername" 64502 10.4 0.2 442012 146296 ? SN 18:02 0:02 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/index.php
"myusername" 65048 10.7 0.1 408864 113160 ? RN 18:02 0:01 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/wp-cron.php
"myusername" 65146 10.3 0.1 395556 99704 ? RN 18:02 0:01 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/index.php
"myusername" 65217 9.7 0.1 378560 82640 ? RN 18:02 0:00 /opt/php54/bin/php-cgi /home2/"myusername"/public_html/"mysite.com"/inde

  • Nithin

    Hi Vijai,

    Sorry to know about the issue, since you did mention it happened due to a plugin, to gain access to your dashboard, you'll have to login via a FTP client, and rename(any name) your plugins folder located in your /wp-content directory, eg: plugins-old. This will deactivate all your plugins, and you'll have access to your WordPress admin. Once logged in, you'll have to remove the plugin causing the conflict.

    I hope this helps. Please let us know if you need any further help. Have a nice day. :slight_smile:

    Kind Regards,
    Nithin

  • Nithin

    Hi Vijai,

    It's pretty hard to troubleshoot from reading your server logs, as it doesn't have any information related to which particular plugin is causing this conflict. What WordPress corn job does is automate things like database backups, emails, scheduled post etc, and plugins makes use of wp-cron.php for such task. There hasn't been a report of WPMU DEVs plugin causing a conflict till now. As mentioned above, renaming your plugin will definitely let you sort whether the issue is with the plugin, or server.

    Or if you think a particular plugin is causing a conflict, you could rename that plugin ie located inside /wp-content/plugins/, instead of renaming the plugins folders.

    Please let us know how that goes. Have a nice day. :slight_smile:

    Kind Regards,
    Nithin

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