help, my site is down!

My site is getting the following message on the front end.

Fatal error: Cannot use object of type WP_Error as array in /home/content/17/10356017/html/optimizeformobile/wp-content/plugins/whmcs-wordpress-integration/includes/class-whmcs-wordpress-integration.php on line 677

  • Adam Czajczyk

    Hello Angela,

    I hope you're well today and thank you for your question!

    It looks like this is related to the WHMCS WP Integration plugin but it doesn't necessarily mean that this plugin is a culprit. The error may be either a cause or a result of the issue.

    The first and most essential step here would be to disable all the plugins and since you cannot access your site (can you?) this would have to be done directly on server. Please follow these steps:

    - access your site (your WordPress installation) via FTP
    - go to the "/wp-content/" folder
    - rename "plugins" folder to "plugins_off"
    - clear your browser's cache
    - try to login to your site

    You'll most likely be able to login at this point and if so:

    - access the site via FTP again
    - go to "/wp-content/" folder
    - rename the "plugins_off" folder back to the "plugins" name
    - get back to your site's admin area
    - go to the "Plugins -> All plugins" page (all plugins would be disabled now)
    - start enabling the plugins one-by-one each time checking if the site is working fine.

    This should reveal what's the main culprit here and I would then investigate it further.

    Keep me informed please.

    Best regards,
    Adam

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