Server DNS address could not be found error with Multisite

Hi,

I've just activated multisite on a fresh installation of Wordpress last night.
Everything seems to be working fine, except that all new sites I create on subdomains seem to have a dns problem and I don't know how to fix it.

Let's say I want to create a site in the network that's called site1.
So I'll have site1.productivityden.net

Then when I actually try to go to the URL I get this error message.
----
This site can’t be reached
site1.productivityden.net’s server DNS address could not be found.
ERR_NAME_NOT_RESOLVED
----
I have setup the DNS wildcard.
This is what my DNS settings look like: https://gyazo.com/fde6cd0194309767d35d98f6d2af0d11
And I have a * subdomain too.
https://gyazo.com/7ba910ed389cc46e3c9298e893eb7d0a

I've also tried to manually create a site1 subdomain but nothing changed.

I'm sorry if this is a really dumb question but I'm new to both Multisite and WP in general...
I greatly appreciate any kind of help.

I'm using Wordpress 4.5.1
Hosted with GoDaddy on cPanel

  • Sajid

    Hi Adina,
    Hope you are doing good today :slight_smile:

    If you have configured it correctly and also have wildcard subdomain then possibility is that you might be using any cloudflare or any other service that controls your DNS settings. You would need to make this change there. For example in my case it were cloudflare and I fixed it by removing my site from cloudflare and pointing back to my server.

    If its not the case, then your hosting provider are the only ones who can fix this issue. Since its not a general WordPress or Multisite issue and directly related to your hosting.

    Hope that helps! Feel free to post a reply if you need further assistance :slight_smile:
    Cheers, Sajid

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