Help with plug - in Dibs and key code

Hi

We have bought a plug-in that allows us to use dibs on wordpress. We bought so that we can use it on 5 websites. One of these is http://www.ascala.se and now we just switched homepage on another site, and we use dibs even there. We have installed the plug in to the page http://www.creativexperiences.se but contact between dibs and the page will not work correctly. Now we wonder if the numeric key that is posted on WooThemes work or if it is not inserted correctly?

http://www.creativexperiences.se has in itself no account with you.
Unfortunately I have not the password into your page available but think we use the username redaktion1

Regards,
Malou