Help with Support. No response

Hello,

I'm hoping this message finds you well. I have had 2 open support tickets for over a week now that are getting no responses. Even after providing support access to my install as requested. I have re-posted several times, and also replied to the original responses.

The 2 support issues are:

https://premium.wpmudev.org/forums/topic/new-blog-templates-coverting-templates-recently-created-website#post-822023

https://premium.wpmudev.org/forums/topic/protected-content-displays-3-billing-items-for-each-sign-up#post-822022

Maybe they have just gotten lost within the new support system. I would appreciate your assistance getting these issues resolved since I am still experiencing the problems.

Thanks,
Chris