Hi trying to update 2

Hi - trying to update 2 WPMU DEV plugins and I get the message:

Downloading update from https://premium.wpmudev.org/api/dashboard/v1/download/912164/a297b2c8xxx5b39da46439xxxxedcb8fa45311xxx… (I put in the xxx's for security reasons in case I should not post the link).

The file and directory permissions are all good - I set them just in case. Also, I know my credentials are ok since I can see all the info in the dashboard on the site.

Thanks for any assistance.

Download failed. Forbidden