hosting – migrating via Shipper

Hi

The migration of the website to WPMU hosting has been stuck at 50% for a few days now.

Shall I cancel it and start again?

Thanks

  • Nebu John
    • Staff

    Hi simon cuss,

    Sorry to hear that you are having an issue with Shipper.

    We also have a migration tool for our hosting and you can use it by going to hosting page https://premium.wpmudev.org/hub/hosting/, manage your site in question and in Tools tab you will find "Migrate Existing Site" tool:

    Choose your source site and enter (S)FTP details to migrate the site that way. You may cancel the current migration process with Shipper before trying this.

    Let us know if that worked for you.

    Kind Regards,

    Nebu John

  • simon cuss
    • Flash Drive

    Hi.

    Thanks for the reply.

    For someone who has never needed to access ftp features, I am having problems identifying the details required for the process. After spending an hour reading and entering details, I have given up.

    I am using namescheap hosting, and cannot get the correct SFTP address and username.

    Any ideas please.

  • simon cuss
    • Flash Drive

    Hi Nebu

    Thanks for the guidance.

    I managed to get the information required and got the process rolling.

    However, “There was an unknown error. Please try again or contact support if the problem continues.”.

    I tried this process twice today.

    What now?

    Thanks

    Simon

  • Nebu John
    • Staff

    Hi simon cuss,

    Sorry to read that our migration tool didn’t work for you.

    If you could provide us with WP admin credentials and FTP details of your source site, our second level support could help you with migrating your site to our hosting.

    Note: Don’t leave your login details in this ticket.

    Instead, you can send us your details using our contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question:

    Subject: “Attn: Nebu John”

    – Site login URL

    – WordPress admin username

    – WordPress admin password

    – FTP credentials (host/username/password)

    – cPanel credentials (host/username/password)

    – Folder path to the site in question

    – Link back to this thread for reference

    – Any other relevant URLs/info

    Please, update me here when you have sent the information.

    Kind Regards,

    Nebu John

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