Hosting staging delete and reset error

While trying to delete or reset staging on the hosting I am getting a time out error. It happens to all my sites. Can you help me to solve?

  • Prathamesh Palve
    • Staff

    Hello Alexandru,

    I hope you are doing well today and thank you for giving us time to try and replicate this on our end.

    I took the following steps on my end:

    1. Reset/ Delete Existing Staging site
    2. Create, Reset/Delete Staging site.
    3. Create a new site and then create a staging reset & delete it.
    4. Perform any actions randomly.

    After performing all the above actions, I could not replicate any error on my end. I did check this with a few of our teammates, and they could not reproduce it either.

    I agree this error was replicated by Oguz while testing it, but while taking further tests, we could not reproduce it on our end.

    Can you try and reset/ delete the staging site once and check if that works for you now?
    Please let me know if that works for you now. If it does not, Kindly take a backup of a site you would like the staging to be reset or deleted, and I will try it for your site from my end. Also, please mention the same of that site in abc*****def.com manner.

    I am looking forward to hearing from you.

    Regards,
    Prathamesh

  • Alexandru
    • Site Builder, Child of Zeus

    Hello!

    I deleted the staging version for two of my sites successfully, and when I tried to delete the 3rd one I got the same error. Now I am getting a similar error when trying to change the password of the access to the stage version.

    Thanks for your help.
    Alexandru

  • Dimitris
    • Support Star

    Hello there Alexandru,

    hope you're doing well and hope you don't mind chip in here! :slight_smile:

    It seems like these are temporary glitches, as I also can't reproduce either of these two (staging reset and staging password reset).
    Is this still happening in your end? Please advise!

    Warm regards,
    Dimitris

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