How can users contact me without having to register as site users

When I purchased this support plugin.. I was looking for a plugin that is more like an advanced "contact us form" that has basic ticketing and faq capabilities..

after installing I dont see any way of embedding the support interface to a public page without a user being a subscriber to my website..

Am looking to answer presales question on the ticket system and most surfers are not keen to register on every site they have an inquiry on..

If you cannot serve this purpose kindly refund!