How do I correct "Add New" site error [an error occurred while processing this directive]

I setup multisite (info below) with subdomains @ ruralcharities.org. The "Network" works fine, but when I add "New Site" I have problems.

This is the message I get. [an error occurred while processing this directive] on the "ruralcharities.org/wp-admin" page and a white page on the "ruralcharities.org" page.

I got this error for two test sites I added "test1.ruralcharities.org" & "test2.ruralcharities.org."I added test1 site before I added wildcard subdomains (*. ruralcharities.org.)

I granted WPMU DEV support staff access
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Basic Info
Bluehost VPS server
PHP 5.3.29
MySQL 10.0.17-MariaDB
Apache Version 2.2.29
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[wildcard setup @ my VPS server]

I setup "Your subdomain, *.ruralcharities.org, has been created!"
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[mu-plugins folder]

I created "mu-plugins" in wp-content
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[wp-config file excerpt]

define('WP_DEBUG', false);

define('WP_ALLOW_MULTISITE', true);

define('MULTISITE', true);
define('SUBDOMAIN_INSTALL', true);
define('DOMAIN_CURRENT_SITE', 'ruralcharities.org');
define('PATH_CURRENT_SITE', '/');
define('SITE_ID_CURRENT_SITE', 1);
define('BLOG_ID_CURRENT_SITE', 1);

/* That's all, stop editing! Happy blogging. */
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[.htaccess file - permission "755"]

# BEGIN WordPress

RewriteEngine On
RewriteBase /
RewriteRule ^index.php$ - [L]

# add a trailing slash to /wp-admin
RewriteRule ^wp-admin$ wp-admin/ [R=301,L]

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ - [L]
RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
RewriteRule ^(.*.php)$ $1 [L]
RewriteRule . index.php [L]

# END WordPress
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  • Tyler Postle

    Hey John,

    Hope you're doing well today!

    Is your wildcard subdomain pointed to the root of your WP install?

    Also, did you just setup the wildcard now? It might take a little time for it to propagate.

    If that isn't the issue either would you mind sending in your FTP and WP admin? Then we can have a closer look :slight_smile:

    You can send that through our private contact form: https://premium.wpmudev.org/contact/

    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me :slight_smile:

    Send in:

    Subject: "Attn: Tyler Postle"
    -WordPress admin username
    -WordPress admin password
    -login url
    -FTP credentials (host/username/password)
    -link back to this thread for reference
    -any other relevant urls

    Look forward to hearing back!

    All the best,
    Tyler

  • Tyler Postle

    Hey John,

    I got your email, thanks for letting me know you got it all sorted and describing the solution for Bluehost VPS too! I'll paste it here in the thread.

    -----

    Here is a description for adding subdomains to home & sub-directories with a Bluehost VPS:

    -home directory: *.mydomain.com/ (I believe this has a wildcard to begin with for the addon domains, but if not you have to remove the "wildcard" text which is added when you add the asterisk to create a subdomain.)

    -sub directory of home: *.addondomain.com/ (you have to add "/addondomain") after the public_html/

    subdomains root domain document root redirection actions * .otsegoweb.com /public_html
    not redirected remove * .ruralcharities.org /public_html/ruralcharities

    -----

    Hope I pasted that in correctly John! Thanks again, I'll send some points your way for sharing the solution.

    Enjoy the rest of your day!

    Cheers,
    Tyler

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