How do I update Snapshot? I just paid for another month

How do I update Snapshot?
I just paid for another month of Snapshot and there is no update option. So I downloaded it and tried to install it several times but each time it said the install failed.
So I tried to delete the older, existing version of Snapshot but it wouldn't delete?
So please tell me if it is possible to update this, and if so, how?
Thanks

  • Patrick

    Hi @PaulMurphyMarketing

    Welcome to the forums!

    As Snapshot is a premium plugin, you must have the WPMU DEV Dashboard installed to auto-update it (1st screenshot).

    If you do not have the Dashboard plugin installed, you can update manually via FTP by simply overwriting the existing files.

    If you do not have FTP access and wish to use the WordPress plugin uploader, you must first delete the old one.

    When you try to delete, do you not see the screen as shown in the 2nd screenshot below?

    If you cannot delete, do you see any error messages on-screen when you try?

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.