How do I upgrade to Pro Version of Wordpress Pop Up

My account says that I have pop up pro, but all of the features on my site are locked. How to I unlock them? Thanks!

  • Nastia
    • Support Rock Star

    Hello Meagan

    I hope you are doing well today!

    Would you please check if you have the Pop Up lite version installed as well? In case you do delete in from your installation.

    If this is not the case, please delete the PopUp Pro plugin from your site (don't worry, the PopUp items will not be deleted) and install again the plugin via the WPMU DEV Dashboard.

    Navigate to WPMU DEV > Plugins, search for the PopUp and install it again.

    In case the issue is still there, please grant access from WPMU DEV > Support so I can have a closer look.

    Let us know how it went!


  • Meagan
    • Site Builder, Child of Zeus

    Great. That worked. I am having problems however with the Pro version. Namely, when I use an apostrophe, it adds a back-slash before the apostrophe in the ads.

    So instead of it saying "It's", it publishes it as "It/'s"

    And the preview and live version don't seem to be matching up. The preview shows fine but when published, the ad lacks padding and a few other features shown in the preview.

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