When my users create a new support ticket, and after I reply they are sent an email notification with a link to view a response. (copied below)
However when they click the link it just goes to a white page. This is setup on the main site, and the user has been added but I suspect with that url (below) they need to have admin access to view?
Ticket response notification email:
*** DO NOT REPLY TO THIS EMAIL ***
Subject: help please
Please log into your site and visit the support page to reply to this ticket, if needed.