Hello. I searched the forums but could not an answer to this. I am using Membership 3.5 and the PayPal Standard Gateway with reoccurring payments.
What is the correct process for a subscribed user to cancel his or her membership?
Does the user cancel the membership from the website by going to the Subscriptions page and clicking the "Unsubscribe" button? If so, that button link takes the user away from my website and go directly to PayPal. From PayPal, the user would then navigate to "My Preapproved Payments" and then cancel the reoccurring payment? Is that how a user cancels his membership?
What about if the user didn't go to the website and went directly to PayPal to cancel their membership. Would that work the same or differently than my above scenario? Does the user HAVE TO log into my website and go to the Subscriptions page and click the PayPal "Unsubscribe" button to formally begin the cancellation process? Or can they go directly to PayPal to do this without ever having to click, on that "Unsubscribe" button?
And once the subscription is cancelled, does PayPal talk to the Membership plugin and tell it that the user cancelled his reoccurring payment and to revoke his access to the premium section of the website?
I am just looking for a clear set of step by step instructions on the official way a user can cancel his subscription and stop the PayPal reoccurring payment.