We have a number of subscriptions that are still active which have been cancelled (they are not paying anymore but still have access).
I'm trying to clean them all out, but in some cases the info from the email and in PayPal is not the same as on the site... The email and PayPal do not show the username on the site, and if they used a different email, then there seems to be no way of finding the right account on our site to drop the subscription from.
Also, while doing this process, dropping subscriptions from the people who cancelled and did happen to use the same email as their PayPal email, it would be nice to have some way of adding notes to an account, so any admin user can read over any changes that were made throughout their membership on the website.
Anyway, PayPal doesn't seem to have any way of reconciling with our site/the membership plugin to make sure everyone that has access is actually paying. (we have nearly 200 non payers with access at this point which is not cool).
Any advice would be appreciated.