How does a user submit a support ticket?

I reviewed the previous posts related to this question and I still confused.

I have the Support System installed on multi-site. All of my site owners will be editors and therefore the ability to edit posts. However, on their dashboards, they have the correct FAQ piece. But their menu for support is not a Submit Ticket but rather the administrator of the support ticket . Although this is a multisite our users will not have a network of subsites, I just need them to be able to communicate to our main network and have the ability to follow-up and track. How do they get the correct Submit ticket form?