how does it work - prosites

Ok, so I'm sure this is just some weirdness you need to know when using prosites...

But some people signed up today and their accounts say FREE n/a even though I don't have that level. It shows they did setup a membership using a coupon. What's up with that? When do they become a Basic / Med / Advanced level site?

Also, I needed to give 2 people an upgraded membership. I adjusted their site to Professional and hit save... they received this email:

We have given you Pro Site access. You will now be able to enjoy all the benefits of being a Pro Site member.

These benefits will be available to you until: January 18, 2017.

After this date your site will revert back to a standard site.

You can subscribe at any time from the link below:
http://mysite.com/pro-site/

..

... so that's kind of weird. 1 day? The prosite says not to mess with dates if you just want to adjust level. I would like to give them a pro site level for as long as they are a paying member (at the lower level) - possible?

  • James Morris

    Hello WP Tech,

    I hope you are well today. Thank you for having Support Staff Login enabled so I could take a look at your site.

    I've confirmed your settings and everything looks correct.

    But some people signed up today and their accounts say FREE n/a even though I don't have that level. It shows they did setup a membership using a coupon. What's up with that?

    This is a very strange issue. Where are you seeing the accounts listed as FREE n/a. I've gone through all of your recent signups and I'm not seeing this in Pro Sites or Network Admin Sites. Can you provide me with a couple of the subsites that was signed up at this level? Also, could you tell me where you're seeing this listing?

    When do they become a Basic / Med / Advanced level site?

    This depends on how they signed up. I can't say without further investigation.

    Also, I needed to give 2 people an upgraded membership. I adjusted their site to Professional and hit save... they received this email:

    In the Manage Sites section, you do need to specify a time period for the upgrade. See screenshot: https://goo.gl/UlUism If you did not do this, it may explain the issue you are seeing.

    I would like to give them a pro site level for as long as they are a paying member (at the lower level) - possible?

    If I'm understanding you correctly, you want to upgrade their capabilities to that of a higher Pro Site level, but only charge them for a lower Pro Site level. Is that correct? If so, doing it through Manage Sites is not really the best way to do this. It would be better to do another coupon for this.

    Best regards,

    James Morris

  • WP Tech

    thanks for the reply...

    So checkout this site
    http://torontohousesandcondos.homevalueguides.com/wp-admin/index.php?wdeb_on

    In the dashboard... you will see FREE [n/a] in the top left. If you click that you will see:
    http://homevalueguides.com/wp-admin/network/admin.php?page=psts&bid=563
    that the user signed up as pro. However, going back to the dashboard and clicking on Domain Mapping - in easy mode... you'll see they don't have access - although they do have Google Analytics. Really strange.

    Thanks.