how i acess sites with subdomains

I can not access my sites with subdomain like help.kl3.com.br

  • aecnu
    • WP Unicorn

    Greetings Paulo :slight_smile:

    After running a quick trace on the sub domain - form what I can tell on the outside is that you have not yet setup the * --> asterisk DNS record for your domain.

    That would explain the failure for the sub domain to resolve (screen shot below)

    You may want to triple check that and let us know

    Joe :slight_smile:

  • Paulo
    • Design Lord, Child of Thor

    Thanks, Joe!

    But the domain is correct.

    ; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.17.rc1.el6_4.6 <<>> kl3.com.br
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60323
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;kl3.com.br. IN A

    ;; ANSWER SECTION:
    kl3.com.br. 14400 IN A 50.31.162.83

    ;; Query time: 1 msec
    ;; SERVER: 208.67.222.222#53(208.67.222.222)
    ;; WHEN: Sat Jan 18 08:13:15 2014
    ;; MSG SIZE rcvd: 44

    How I setup DNS for subdomain?
    I need to create a file directory call help.kl3.com.br? This is a bit strange ....

  • aristath
    • Recruit

    Hello there @Paulo, I hope you're well today!

    I can verify what Joe said above.
    I just tried pinging help.kl3.com.br domain.
    The result I got was this:

    ping: unknown host help.kl3.com.br

    Please make sure that you've added a wildcard subdomains DNS entry to point to your site.
    Keep in mind that DNS changes may require up to 72 hours to take effect, so if you changed your DNSs just now, you might simply have to wait a bit.

    I hope that helps!

    Take care,
    Ari.

  • aecnu
    • WP Unicorn

    Greetings Paulo :slight_smile:

    Unfortunately it is not correct as shown in your screen shot - it should not be a cName record but in fact an "A" record.

    Like this:

    *.kl3.com.br 14400 IN A 50.31.162.83

    That should do the job for you - let us know how it goes

    Joe :slight_smile:

  • aecnu
    • WP Unicorn

    Greetings Paulo :slight_smile:

    Though I would love to say it is your host - I do not think so unless they will not let you to create the asterisk record.

    As shown above the record in the screen shot is clearly wrong ( I own WPMU Hosting ) and the one I presented is absolutely correct.

    In any event, have a GREAT weekend!

    Joe :slight_smile:

    PS: We are not Paulo's host ... lol

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