How long does a sigup show "processing"

I just created my first multisignup page.. wooohooo..
But..its just processing.. and is stuck there...
Do you have any idea what might be wrong? https://imgur.com/PAJ0PSY

  • James Morris

    Hello Craig,

    I hope you are well today.

    The processing indicator should only be there for a few seconds. Anything over 30 seconds would be cause for concern. If yours is running longer than that, then there's likely a conflict or some PHP issue.

    There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this problem.

    First, could you please run a plugin conflict test as outlined in the following article? This will eliminate the possibility of a conflict with another plugin. https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

  • Craig

    Ok.. the file finally created.. today..

    [22-Feb-2017 18:15:14 UTC] PHP Notice: Undefined index: post in /home1/lightxpl/public_html/automated.church/wp-content/plugins/automatic-video-posts/core/meta.php on line 128
    [22-Feb-2017 22:28:20 UTC] PHP Notice: Undefined offset: 1 in /home1/lightxpl/public_html/automated.church/wp-includes/vars.php on line 31
    [22-Feb-2017 22:28:20 UTC] PHP Warning: Cannot modify header information - headers already sent by (output started at /home1/lightxpl/public_html/automated.church/wp-includes/vars.php:31) in /home1/lightxpl/public_html/automated.church/wp-content/plugins/wp-mail-logging/lib/vendor/redux-framework/inc/class.redux_functions.php on line 56
    [22-Feb-2017 22:28:22 UTC] PHP Warning: session_start(): Cannot send session cookie - headers already sent by (output started at /home1/lightxpl/public_html/automated.church/wp-includes/vars.php:31) in /home1/lightxpl/public_html/automated.church/wp-content/plugins/pro-sites/pro-sites-files/lib/ProSites/Helper/Session.php on line 29
    [22-Feb-2017 22:28:22 UTC] PHP Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at /home1/lightxpl/public_html/automated.church/wp-includes/vars.php:31) in /home1/lightxpl/public_html/automated.church/wp-content/plugins/pro-sites/pro-sites-files/lib/ProSites/Helper/Session.php on line 29
    [23-Feb-2017 06:51:14 UTC] PHP Notice: Undefined index: post in /home1/lightxpl/public_html/automated.church/wp-content/plugins/automatic-video-posts/core/meta.php on line 128
    [23-Feb-2017 06:51:43 UTC] PHP Notice: Undefined index: post in /home1/lightxpl/public_html/automated.church/wp-content/plugins/automatic-video-posts/core/meta.php on line 128

  • James Morris

    Hello Craig,

    I apologize for the delay in replying here.

    Doing some digging around on your site, I've found that there was a conflict with Captcha by BestWebSoft. If you see the following screenshot, the Captcha was being loaded twice. https://goo.gl/tsNivN

    After disabling that plugin, I was able to step through the process to get prompted for payment. See screenshot: https://goo.gl/1o6Lfw

    I've left the Captcha by BestWebSoft plugin disabled so you can test and confirm for yourself.

    Please let us know if this resolves your issue.

    Best regards,

    James Morris

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