how long does it take to get responses back for support…

I have two tickets that one has been waiting almost 3 weeks without response.

Please advise.

  • Vaughan
    • Support/SLS MockingJay

    Hi Rsisales,

    Sorry for the delays, we’ve had a hectic few weeks which means we’ve had far more threads than usual to deal with and some issues have been really technical which take longer to deal with.

    I will respond on the above thread shortly, could you in the meantime grant support access again.


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