How long does it takes the support team to reply normally?

Hi, I am totally new to wpmu dev.
My open ticket here : https://premium.wpmudev.org/forums/topic/my-sites-become-more-slow-after-installing-wpmu-dev-plugins?replies=5#post-1192883

has not been replied yet.

Please let me know the average time it takes for your support tema to reply or provide solutions

  • Rupok

    Hi Abhinab,

    So sorry for the inconvenience. Actually we try to respond older threads first and every time you put a reply, your thread becomes a fresh one and goes down in the queue. That's why the delay happened.

    However, I found that Kasia is working on that. I don't see her online at this moment, but I'm pinging her personally to respond to that thread as soon as possible. I hope she will get back to you within the nearest possible time.

    We try to respond within a day, but sometimes when there are too many threads in the queue (which is very unusual) it takes a little more.

    I apologize for the delay again. I hope you understand.

    Have a nice day. Cheers!
    Rupok

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