How should follow up questions be handled?

Greetings -

We just last week signed up for wpmudev, and asked our first question:

https://premium.wpmudev.org/forums/topic/outgrowing-dreamhost-now-what#post-424425

We got several good answers, but most of them were asking us for more information or context. I replied, but have not seen any further replies at all since.

What is the correct way to ask followup questions or provide additional information asked for?

Should I always start an entirely new question thread?

I am wondering what the generally regarded best practice is on this site - do people not usually monitor other responses to questions that they answer?

Thanks,

- Chris // http://www.technomadia.com

  • Patrick
    • Support Monkey

    Hiya @technomadia

    Welcome to the forums!

    The best practice is to try to keep the conversation going on a single topic in a single thread. Opening multiple threads for the same issue simply leads to confusion, repetition, and occasionally dropped threads.

    As for monitoring, members of the support staff are notified automatically of new posts in a thread they've already responded to. Follow-ups are provided where and when required to help resolve a specific issue.

    Members of the community can elect to be notified by ticking the box below, and can offer further contributions to thread, but are in no way required to respond to anything if they don't want to :slight_smile:

    As for the issue you had raised in that thread, it is actually a very general, and common, quest for opinion on hosting and server configuration for WordPress.

    The responses received to date on that thread are a treasure trove of information, as well as personal opinion.

    How about we flag the support staff member who initially responded to your thread @Alexander Rohmann to see if he can provide some additional insight.

    You will also find several excellent articles on WordPress hosting on our sister site at wpmu.org in the results of this Google search:
    https://www.google.ca/search?q=site%3Awpmu.org+hosting&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

    I hope this helps! And thanks for being a member :slight_smile:

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