How to assign staff in Support System to categories

I’ve searched and can’t seem to figure out how to solve this simple problem. I have staff I want to setup to handle support tickets in a category. But the person is not in the list of users to select from.

Does the user have to be a super admin or how do I set them up to be able to assign a category.

I also can’t figure out how to assign a super admin as in the user profile the checkbox won’t allow me to save.

Thanks

  • Vinod Dalvi
    • WP Unicorn

    Hi Tony,

    I hope you are well today and thank you for your questions.

    Does the user have to be a super admin or how do I set them up to be able to assign a category.

    Yes the user have to be a super admin to appear in the drop down to assign to.

    I also can't figure out how to assign a super admin as in the user profile the checkbox won't allow me to save.

    I don't find any checkbox in the user profile field but i can assign user to category as shown in the attached screenshot.

    Could you please share the screenshot of it?

    Best Regards,

    Vinod Dalvi

  • Tony
    • The Incredible Code Injector

    I will say I’m actually surprised that I have to give my staff superadmin status to handle tickets. If I could make one request it would be this is not required and they would be able to handle tickets assigned to them without superadmin status.

  • Nick
    • WPMU DEV Initiate

    I’m bumping this to second that it is absolutely asinine that I must assign my users as Super Admin to allow them to manage support tickets. That makes absolutely no sense. This plugin needs to be updated.

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