How to delete files when you delete a ticket?

Hi,

Users often upload files (screenshots) when they submit a ticket. As a result, there is a lot of huge (I mean huge!) files on my VPS. I started to delete some old tickets but saw that files are not deleted. Do I miss something here? :slight_smile:

Best Regards

PS: by the way do you have any ETA for the new version of Support System?

  • Jack Kitterhing

    Hi there @Arom77,

    Hope you're well today and thanks for your question.

    I've just checked the code and I can confirm that currently it doesn't delete attachments, (also double checked on my install).

    It seems like this isn't technically a bug, as it wasn't designed to delete attachments on ticket deletion, but I have flagged one of our developers for there valuable input here.

    PS: by the way do you have any ETA for the new version of Support System?

    I'm afraid we don't currently have an ETA.

    Thanks!

    Kind Regards
    Jack.

  • Hoang Ngo

    Hi @Arom77,

    I hope you are well today.

    I have checked the code, It seem we will need to modify the core code to add this function, please note that, after we modify the core code, when you update the plugin, you will need to readd the code (not much:grinning: to the new plugin. If you ok with that, so I can send you a small code and a guide how to apply that :slight_smile:

    Best regards,
    Hoang

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