I get trapped in a bit of an infinte loop trying to start a support ticket. I realise the 24/7 chat is there and if the help was urgent I wouldn't mind using it, but I do have a preference for the general ticket system because:
a) it has a quick ready reference that I can go back to at some other point when I'm looking for something again (which I invariably will),
b) it's generally not time sensitive and I'm happy to let the support guys attend to other more urgent requests, and
c) because hopefully it would help someone else when they go to search for the same thing.
I find it difficult to start a simple ticket usually ending up on the "start a chat" screen and the only way I know how to get here is to:
1. go to the community area
2. start a conversation
3. change it to a support request