We have an issue in that we imported a bunch of members into the site. All users were meant to expire on the same date at the end of March and it appears that the renewal emails have not been sent out.
I think it's because they were all assigned to a subscription level that was set to be "Serial", when this should have been set to "Finite".
My question now is how best to deal with this considering that almost all users should have expired, they need to be notified that they have expired and that they should make a payment.
Is there a way to automatically mark all the relevant users as expired and the system to send the usual expiry email out?
Do you have any general advice on how best to handle this situation?